Version: 1.1
Last Updated: 1 April 2026
Welcome to anamarketing.online (the “Website”), operated by Ana Isabel Franco Sanchez — Entrepreneur Individuel (“we”, “us”, “our”).
These Terms & Conditions govern your access to and use of our Website and our professional strategic marketing consultancy services and digital business assets.
By using the Website or engaging our services, you agree to be bound by these Terms. Please read them carefully.
1. Company Details & Contact
Legal Entity: Ana Isabel Franco Sanchez — Entrepreneur Individuel
SIREN: 106 711 286
SIRET (établissement principal): 10671128600018
APE/NAF: 7021Z — Conseil en relations publiques et communication
Registered Address: 14 RUE de la Pompe, 75116, Paris, 16e Arrondissement, FRANCE
Customer Service: info@anamarketing.online (Response time: 1–3 business days)
Phone: +34662072209
Website: https://anamarketing.online
2. Scope & Definitions
These Terms apply to all quotations, orders, and agreements regarding:
Strategic Consulting
Bespoke marketing, public relations, and communication strategy services.
Professional Digital Assets
Standardized professional resources, including marketing frameworks, technical templates, and strategic documentation.
Technical Implementation
Consulting on digital infrastructure and communication tools.
3. Service & Asset Delivery
Consultancy & Projects
We acknowledge service requests within 1 business day. Timelines and delivery schedules are established per project milestone as agreed upon with the client.
Digital Assets
Upon successful payment, clients receive access to professional resources via a secure digital link or account dashboard.
Digital-Only Delivery
All services and assets are delivered exclusively in digital format. No physical shipping is involved.
4. Pricing, Currency & Payment
Currency
Prices are displayed in EUR (€).
VAT (TVA)
In accordance with Article 293 B of the CGI, VAT is not applicable (“TVA non applicable, art. 293 B du CGI”), unless otherwise stated.
Payment
Payment is generally required at the time of purchase for digital assets or according to the agreed milestone schedule for consultancy services.
Accepted Methods
We accept secure payments via bank transfer and major payment cards as listed at checkout.
5. Satisfaction Policy & Right of Withdrawal
We strive for the highest professional standards.
Digital Assets
For EEA consumers, we offer a 14-day satisfaction window for professional digital assets, even if accessed, to ensure the tools meet your professional requirements.
Consultancy Services
If you are not satisfied with the initial strategic phase of a project, contact us within 14 days for a pro-rata resolution.
How to Exercise Your Right
Email info@anamarketing.online with your request.
6. Refunds
Refunds are processed within 14 days using the original payment method.
For region-specific payment methods such as Bancontact, which do not provide a built-in chargeback mechanism, we resolve all issues directly through a manual refund or re-delivery of the relevant service or digital asset.
7. Intellectual Property & Licence
All content, strategic frameworks, materials, designs, and resources available on the Website are the property of Ana Isabel Franco Sanchez — Entrepreneur Individuel.
Clients receive a professional, non-transferable licence to use purchased assets and consulting outputs solely for their internal business purposes.
8. Warranties & Professional Standards
We provide all services according to recognized professional standards in the field of Public Relations and Communication (APE 7021Z).
We aim to maintain the highest possible availability of our digital infrastructure and services.
9. Liability
To the maximum extent permitted by applicable law, our total liability is limited to the amount paid for the relevant service or digital asset.
We shall not be liable for indirect, incidental, consequential, or special damages, including business interruption, loss of profits, or data loss.
10. Fraud & Risk Prevention
To maintain a secure business environment, we may verify transactions and customer information.
If irregular or potentially fraudulent activity is suspected, we reserve the right to temporarily restrict access, suspend services, or cancel an order with a full refund where appropriate.
11. Governing Law
These Terms are governed by the laws of France.
Any disputes that cannot be resolved amicably shall be submitted to the competent courts of Paris, France.
12. Contact Information
Ana Isabel Franco Sanchez — Entrepreneur Individuel
14 RUE de la Pompe, 75116, Paris, 16e Arrondissement, FRANCE
Email: info@anamarketing.online
Website: https://anamarketing.online
Phone: +34662072209