Version: 1.1
Last Updated: 1 April 2026
This Policy explains how Ana Isabel Franco Sanchez — Entrepreneur Individuel handles refunds for professional services and strategic digital assets purchased on https://anamarketing.online.
Our approach is transparent and professional: we offer a satisfaction-oriented refund policy to ensure our strategic tools and consulting services meet the high standards of our business clients.
1. Company Details & Contact
Legal Entity: Ana Isabel Franco Sanchez — Entrepreneur Individuel
SIREN: 106 711 286
SIRET: 10671128600018
Address: 14 RUE de la Pompe, 75116, Paris, 16e Arrondissement, FRANCE
Email: info@anamarketing.online
Phone: +34662072209
Website: https://anamarketing.online
2. Scope
This policy covers:
Professional Digital Assets
-
Marketing frameworks
-
Strategic templates
-
Technical documentation
-
Industry reports
Consulting Services
-
Strategic marketing advice
-
Public relations planning
-
Digital implementation consulting
Format
All deliveries are digital. No physical shipping is involved.
3. 14-Day Satisfaction Period
Eligibility
Refund requests must be submitted within 14 days from the date of purchase or service engagement.
Digital Assets
We offer a 14-day refund window for our standardized digital assets to ensure they align with your professional requirements.
Consulting Services
If a project is cancelled within 14 days, we offer a full refund by default.
If substantial bespoke work has already been completed at your explicit request during this period, we will provide a fair, pro-rata remedy to ensure client satisfaction.
Requests After 14 Days
Requests submitted after this period are reviewed on a case-by-case basis as part of our commitment to professional goodwill.
4. Refund Process (Step-by-Step)
Step 1: Request
Email info@anamarketing.online with the subject line “Refund Request” and include your project or order ID.
Step 2: Confirmation
We acknowledge receipt of your request within 1 business day.
Step 3: Processing
Approved refunds are processed within 14 days (usually faster).
Step 4: Payment Method
Funds are returned to the original payment method used for the purchase.
Step 5: Access Removal
Access to digital assets or ongoing consulting portals is deactivated within 24 hours of refund approval.
5. Payment Method Specifics
Bancontact
Technical refunds are possible for up to 365 days. As Bancontact does not provide a consumer chargeback mechanism, we resolve all issues directly with clients through immediate manual refunds or service adjustments.
Cards & Bank Transfers
All other payments are refunded to the original payment source.
No Fees
We do not charge administrative or processing fees for refunds.
6. Professional Milestone Services
For services delivered in stages or milestones:
-
Clients may cancel the engagement at any milestone.
-
A full refund of the current milestone is available if requested within 14 days of the start of that specific phase.
7. Risk & Fraud Prevention
To protect the integrity of our professional services, we monitor for patterns of misuse, including repeated refund requests after receiving full strategic consulting outputs.
All reviews are conducted in good faith and in compliance with applicable payment network regulations.
8. Governing Law
This Policy is governed by French law.
For clients within the EU/EEA, this Policy operates in full compliance with, and in many cases exceeds, mandatory consumer protection requirements.
9. Changes to This Policy
We may update this Refund Policy periodically to reflect changes in our professional service offerings.
The latest version is always available at:
https://anamarketing.online/refund
10. Contact Information
Ana Isabel Franco Sanchez — Entrepreneur Individuel
14 RUE de la Pompe, 75116, Paris, 16e Arrondissement, FRANCE
Email: info@anamarketing.online
Website: https://anamarketing.online
Phone: +34662072209
Version: 1.1
Last Updated: 1 April 2026
This Policy explains how Ana Isabel Franco Sanchez — Entrepreneur Individuel handles refunds for professional services and strategic digital assets purchased on https://anamarketing.online.
Our approach is transparent and professional: we offer a satisfaction-oriented refund policy to ensure our strategic tools and consulting services meet the high standards of our business clients.
1. Company Details & Contact
Legal Entity: Ana Isabel Franco Sanchez — Entrepreneur Individuel
SIREN: 106 711 286
SIRET: 10671128600018
Address: 14 RUE de la Pompe, 75116, Paris, 16e Arrondissement, FRANCE
Email: info@anamarketing.online
Phone: +34662072209
Website: https://anamarketing.online
2. Scope
This policy covers:
Professional Digital Assets
-
Marketing frameworks
-
Strategic templates
-
Technical documentation
-
Industry reports
Consulting Services
-
Strategic marketing advice
-
Public relations planning
-
Digital implementation consulting
Format
All deliveries are digital. No physical shipping is involved.
3. 14-Day Satisfaction Period
Eligibility
Refund requests must be submitted within 14 days from the date of purchase or service engagement.
Digital Assets
We offer a 14-day refund window for our standardized digital assets to ensure they align with your professional requirements.
Consulting Services
If a project is cancelled within 14 days, we offer a full refund by default.
If substantial bespoke work has already been completed at your explicit request during this period, we will provide a fair, pro-rata remedy to ensure client satisfaction.
Requests After 14 Days
Requests submitted after this period are reviewed on a case-by-case basis as part of our commitment to professional goodwill.
4. Refund Process (Step-by-Step)
Step 1: Request
Email info@anamarketing.online with the subject line “Refund Request” and include your project or order ID.
Step 2: Confirmation
We acknowledge receipt of your request within 1 business day.
Step 3: Processing
Approved refunds are processed within 14 days (usually faster).
Step 4: Payment Method
Funds are returned to the original payment method used for the purchase.
Step 5: Access Removal
Access to digital assets or ongoing consulting portals is deactivated within 24 hours of refund approval.
5. Payment Method Specifics
Bancontact
Technical refunds are possible for up to 365 days. As Bancontact does not provide a consumer chargeback mechanism, we resolve all issues directly with clients through immediate manual refunds or service adjustments.
Cards & Bank Transfers
All other payments are refunded to the original payment source.
No Fees
We do not charge administrative or processing fees for refunds.
6. Professional Milestone Services
For services delivered in stages or milestones:
-
Clients may cancel the engagement at any milestone.
-
A full refund of the current milestone is available if requested within 14 days of the start of that specific phase.
7. Risk & Fraud Prevention
To protect the integrity of our professional services, we monitor for patterns of misuse, including repeated refund requests after receiving full strategic consulting outputs.
All reviews are conducted in good faith and in compliance with applicable payment network regulations.
8. Governing Law
This Policy is governed by French law.
For clients within the EU/EEA, this Policy operates in full compliance with, and in many cases exceeds, mandatory consumer protection requirements.
9. Changes to This Policy
We may update this Refund Policy periodically to reflect changes in our professional service offerings.
The latest version is always available at:
https://anamarketing.online/refund
10. Contact Information
Ana Isabel Franco Sanchez — Entrepreneur Individuel
14 RUE de la Pompe, 75116, Paris, 16e Arrondissement, FRANCE
Email: info@anamarketing.online
Website: https://anamarketing.online
Phone: +34662072209